Frequently Asked Questions

Find answers to common questions about AfriPraat

General Questions

What is AfriPraat?

AfriPraat is a mobile and web app that helps South African students learn Afrikaans vocabulary through gamified exercises. Students earn XP, unlock badges, and compete on leaderboards while mastering essential Afrikaans words.

Who is AfriPraat for?

AfriPraat is designed for:

  • Students: Grades 4-12 learning Afrikaans in South African schools
  • Educators: Afrikaans teachers who want to engage students and track progress
  • Parents: Looking for an effective, affordable way to help their children learn Afrikaans
What devices does AfriPraat support?

AfriPraat works on:

  • iOS: iPhone and iPad (iOS 13+)
  • Android: Phones and tablets (Android 8+)
  • Web: Any modern browser (Chrome, Safari, Firefox, Edge)

You can use the same account across all devices, and progress syncs automatically.

Is AfriPraat really free for educators?

Yes! Educators receive lifetime free access with zero limitations. All features, unlimited classrooms, unlimited students—completely free, forever. No credit card required, no trial period, no catch.

For Students

How much does AfriPraat cost for students?

Students pay R699 per year—less than R60/month. This is a one-time annual payment with no recurring monthly charges.

Is there a free trial?

No, students must subscribe immediately upon signup. However, we offer a 30-day money-back guarantee, so you can try AfriPraat risk-free.

How do I join my classroom?

Your teacher will give you a 6-character code (like "GXA7TY"). After signing up, go to "Join Classroom" in your app, enter the code, and you're in!

How do I earn XP and badges?
  • Earn 10 XP for each correct answer
  • Earn 40 bonus XP when you master a word (answer correctly 5 times in a row)
  • Unlock badges by reaching milestones (first word mastered, 100 XP earned, 7-day streak, etc.)
What are streaks, and why do they matter?

A streak is the number of consecutive days you've practiced. Streaks motivate daily learning and unlock special badges (3-day, 7-day, 30-day streak badges). Miss a day, and your streak resets!

Can I practice offline?

Yes! Vocabulary packs are cached on your device, so you can practice even without internet. Your progress will sync automatically when you're back online.

How many vocabulary words are in AfriPraat?

AfriPraat includes 320+ vocabulary words across 16 curated packs, covering topics like Animals, Family, Food, Colors, School, and more. Your teacher can also create custom packs with additional words.

For Educators

How many classrooms can I create?

Unlimited! Create as many classrooms as you need—one per grade, per subject, or per term. There are no restrictions.

How many students can join my classroom?

Unlimited students per classroom. Whether you have 20 or 200 students, AfriPraat handles it all.

Can I create my own vocabulary lists?

Yes! Create custom vocabulary decks with 3-100 word pairs. Tailor content to your curriculum, upcoming tests, or specific student needs.

How do I assign vocabulary to students?
  1. Go to "Create Assignment"
  2. Select a classroom
  3. Choose a vocabulary deck (pre-built or custom)
  4. Set a due date
  5. Done! Students see the assignment on their dashboard immediately.
Can I track individual student progress?

Yes! View each student's:

  • Total XP earned
  • Words mastered
  • Assignment completion status
  • Current streak
  • Last active date

You can also see classroom-wide analytics to identify trends.

Can I import my student roster?

Yes! Use our CSV bulk import feature to add multiple students at once. Simply upload a CSV with student names and emails.

Can I export student data?

Data export is planned for a future update. You'll be able to export student progress, assignment completion, and analytics as CSV or PDF for grading and reporting.

Technical Questions

Do I need internet to use AfriPraat?

For Students: No! Vocabulary packs are cached locally, so you can practice offline. Progress syncs when you reconnect.

For Educators: Yes, classroom management and assignment creation require an internet connection.

Is my data safe?

Yes! We use bank-level encryption to protect all user data. We comply with South Africa's POPIA (Protection of Personal Information Act) and never share data with third parties. Student safety and privacy are our top priorities.

What happens if I forget my password?

Click "Forgot Password" on the login screen, enter your email, and we'll send you a reset link immediately.

Can I use AfriPraat on multiple devices?

Yes! Log in on any device (phone, tablet, computer), and your progress syncs automatically across all devices.

Payment & Subscriptions

What payment methods do you accept?

We accept:

  • Credit/Debit cards (Visa, Mastercard)
  • Instant EFT (all major SA banks)
  • Mobile payments (SnapScan, Zapper)
  • Masterpass, Mobicred

All payments are processed securely through PayFast, South Africa's trusted payment provider.

Can I cancel my subscription?

Yes, you can cancel anytime. Your access continues until the end of your paid year.

Do subscriptions auto-renew?

No. Subscriptions do NOT auto-renew. You'll receive reminder emails 30, 14, 7, and 1 day before your subscription expires, giving you the option to manually renew.

What happens if my subscription expires?

You'll have a 7-day grace period to renew. After that, your account will be locked until you renew your subscription. Your progress data is saved and will be restored upon renewal.

Can schools purchase subscriptions for students?

Yes! We offer institutional licensing for schools. Contact schools@afripraat.com for bulk pricing and invoicing options.

Do you offer refunds?

Yes, we offer a 30-day money-back guarantee. If you're not satisfied, email support@afripraat.com within 30 days of signup for a full refund.

Support

How do I get help?
  • Email: support@afripraat.com (24-48 hour response time)
  • FAQ: Check this page first for common questions
  • In-App Support: Contact form coming soon

Educators receive priority email support.

Is there a tutorial?

Yes! Watch our 2-minute walkthrough video on the How It Works page, or explore our Help Center (coming soon) for step-by-step guides.

Can I suggest new features?

Absolutely! We love hearing from our users. Email feedback@afripraat.com with your ideas. Many of our best features came from educator and student suggestions!

Still Have Questions?

We're here to help! Contact our support team for personalized assistance.

📧 Email: support@afripraat.com
⏱️ Response time: 24-48 hours
👨‍🏫 Educators receive priority support

Contact Us